Refund Policy

Our approach

In Your Dreams offers digital content, meaning personalised dream interpretations, which are generated and delivered instantly when you pay. We've written this policy to be clear and fair about when refunds apply.

We'll always act reasonably if something has genuinely gone wrong on our side.

1. Where you bought matters

How a refund is handled depends on where the purchase was made.

• On the web at inyourdreams.app, payment is taken by Stripe and we can refund it ourselves.
• In the Android app, payment is taken by Google Play. Google holds the money, so refunds for these purchases are requested and issued through Google Play. Section 6 explains how.

Prices are shown at checkout in your local currency, and the price you see before you confirm is the price you pay.

2. Single readings

Non-refundable once delivered.

Because each reading is a personalised digital product generated at the moment of payment, single readings cannot be refunded once the reading has been created and shown to you.

3. Dream Journal membership

• Current billing period: Non-refundable. Once your membership is active for a month, that month's payment is not refundable.
• Cancel anytime, on the web: If you subscribed on the web, you can cancel at any time through your account settings or by emailing us.
• Cancel anytime, in the Android app: If you subscribed in the app, the subscription belongs to your Google account and must be cancelled through Google Play, under Payments and subscriptions in the Play Store app. We cannot cancel it for you.
• Either way, cancellation takes effect at the end of your current paid period. You keep full access until then, and you will not be charged again.
• Reading allowance: Membership includes up to 7 dream interpretations in any rolling seven-day period. If you reach the allowance, you can submit further dreams once earlier readings fall outside the seven-day window.
• Safety system block: If a dream submission is flagged by our safety system, you'll receive a wellbeing message instead of a reading. As membership is not charged per reading, no refund applies in this case. The blocked submission does not count toward your allowance.

4. Gift readings

Gifts are purchased on the web only.

• Before redemption: If a gift recipient hasn't redeemed the gift code within 90 days of purchase, the gift giver may request a full refund by contacting us.
• After redemption: Non-refundable once the recipient has redeemed the code and received their reading.

5. When we will issue a refund

We will issue a refund, or a free replacement reading at your choice, if:

• You were charged but no reading was generated due to a technical fault on our side
• You were charged incorrectly, for example duplicate billing
• Your subscription was not properly cancelled after you requested cancellation and you were charged again as a result
• A gift reading could not be redeemed due to a technical issue on our side

For purchases made in the Android app we cannot issue the refund directly, but we will support your request to Google. Contact us and we will confirm what happened on our side in writing so you can include it.

Single readings flagged by our safety system

If you bought a single reading and your dream submission was flagged by our safety system, you receive a wellbeing message instead of a reading, and you are not left out of pocket.

• On the web: your payment is refunded automatically at the moment your submission is flagged. You do not need to contact us. It should appear on your payment method within 5 to 10 business days, depending on your bank.
• In the Android app: the purchase is deliberately left unclaimed, and Google refunds it automatically within a few days. You do not need to contact us. If it has not appeared after a week, email us and we will help.

6. How to request a refund

For purchases made in the Android app, the refund is requested through Google, because Google took the payment.

• The most reliable route is your Google Play order history at play.google.com/store/account/orderhistory. Find the purchase and use the option to report a problem or request a refund.
• You can also start from Google's own help pages at support.google.com/googleplay and search for refunds.
• In the Play Store app the same history is under your profile picture, in the payments and budget section. Google changes these menu names from time to time, so use the web address above if the app does not match.

Google decides these requests under its own policies and timeframes. If Google declines and you believe the fault was ours, contact us and we will look at it.

For purchases made on the web, email us at [email protected] with:

1. The email address associated with your account
2. The approximate date of the charge
3. A brief explanation of what happened

We aim to review and respond within 5 business days.

7. Your rights under Australian Consumer Law

Nothing in this policy limits or replaces your rights under the Australian Consumer Law.

Under the ACL, you are entitled to a refund or replacement where a service:

• Is not delivered as described
• Has a major fault that cannot reasonably be resolved
• Does not meet consumer guarantees

These rights apply wherever you bought, including through Google Play. If you believe one of these applies to your situation, please contact us at [email protected] and we will act fairly and in line with our legal obligations.

8. Chargebacks

If you initiate a chargeback with your bank or card issuer without contacting us first, we may:

• Suspend your account pending investigation
• Decline to provide further service

Please try emailing us first. We want to resolve any issue directly wherever possible.

9. Contact

For any refund question, concern, or request:

[email protected]

In Your Dreams is operated by Inside Your Library, a sole-trader business based in Queensland, Australia.